Contract Type: Seasonal Temp
Working hours: 30 hours, weekend and evening shift work required.

As a Luxury Bookseller, you’ll provide exceptional customer service and work independently or as part of a team to deliver our fantastic store standards. We want you, our customers, and our colleagues to be proud to share their journey with us.

What being a Luxury Bookseller is all about:

You’ll make our customer experience in our premium Selfridges Bookshop one they won’t forget. Whether they’re rushing through for a quick visit or have time to really browse, you’ll make sure they leave with the luxury buy they were looking for. You'll need to be able to discuss a wide range of genres, from thrillers to science-fiction to children's to non-fiction. Our customers are at the heart of everything we do so, for our Booksellers, nothing’s too much effort. That means you’ll be actively approaching customers and building strong relationships through your passion of books, as well as sharing details on any of the great offers we might have. Some of the books you’ll be working with can value up to £7500 so you’ll always need to ensure they’re being displayed as they should be. No matter what you’re doing, it needs to be done to the highest standard so that our customers leave wanting to come back. You will be focussing on:

• Delivering an exceptional level of customer service to all our customers.
• Actively greeting and approaching all customers,
• Carrying out stock replenishment. Ensuring all areas of the store remain tidy and inviting for our customers to shop.
• Meeting high standards of display and visual merchandising helping customers find what they're looking for easily.
• Being part of a team and supporting colleagues.
• Maintaining a good working relationship working alongside our landlords and other departments.

Who we are looking for:

As a luxury Bookseller you’ll need a real flair for up selling our products and will need to have the confidence to make excellent product recommendations, showcasing our titles in an enticing way. Experience in a Bookseller environment would be highly advantageous for this role. Most importantly however, we’re looking for people who are truly passionate about books, great listeners, confident in selling, and who have a healthy dose of ambition. With the backing of your team, we’ll give you all the skills you need to succeed. And for those who want to get on, we’ll positively encourage you. As a Bookseller, there’s nothing stopping you becoming a future Store Manager or working in one of our Support Centres.

What our Stores would love to see:

• A passion for customers having an exceptional experience in store.
• Confident in communicating within the team and our customers.
• Motivated to achieve fantastic results and standards.
• Adaptable to meet company requirements and goals.

How we reward our teams:
We know you’ll work hard to make WHSmith a success and keep our customers happy, so as well as your salary, pension scheme, paid annual leave and employee discounts, we’ll reward you with a range of deals from retail partners that will help you save money and make memories, whether a delicious meal, an adventurous day out, or tickets to see the latest blockbuster.
Whatever the future brings, our Employee Assistance Programme will support you with help and guidance for your wellbeing whether physical, mental or financial.

About us:
WHSmith has a remarkable heritage and we are growing particularly in our airports, hospitals, rail stations and motorway services. Our aim is simple, to offer our products to everyone on any of life’s journeys.
For most of the last 230 years, books have played an integral part in the history of WHSmith. We’ve been there to see the likes of Jane Austen, Charles Dickens, the Bronte sisters and Leo Tolstoy make their mark on literature, and we continue to be enthralled and surprised by writers of the 21st century such as J. K. Rowling, George R. R. Martin, Ian McEwan and Terry Pratchett. We have created great partnerships with brand partners like Selfridges. That’s why, as we continue our journey, our aim is simple: to make every one of life’s journeys better!
WHSmith are proud to be an inclusive employer, we want our colleagues to feel welcome, and free to be themselves with us.