About Us:
Lovestruck Books invites you to join our community dedicated to romance literature and the joy of reading. Nestled in the heart of Harvard Square, Lovestruck Books is more than a bookstore; it's a haven for those who cherish love stories and the magic of books. We're embarking on an exciting journey and seek a dynamic Lead Bookseller to join our team and contribute to our new venture.

Role Overview:
As a Lead Bookseller, your role will involve a mix of leadership, customer service and sales. The primary responsibility is assisting customers, but you will also take a lead role in guiding and mentoring team members. Additionally, you may have ownership of 1 – 2 functional areas, such as training, fulfillment, on-line orders, inventory, and/or events.

Responsibilities and Duties:

· Ensure exceptional customer service by greeting and assisting customers and ensuring a positive shopping experience.

· Serve as a team lead and resource to booksellers, assisting with onboarding and ongoing coaching to create a positive and welcoming environment.

· Provide knowledgeable recommendations and answer inquiries about book content, authors, and genres.

· Handle customer complaints and ensure prompt resolution to maintain customer satisfaction.

· Handle cash management procedures and ensure accuracy in cash handling to include additional opening and closing responsibilities.

· Ensure the organizational standards of the store, including book and merchandise displays, are maintained.

· Collaborate with team members to achieve sales goals.

· Participate in team meetings.

· Other duties as assigned.

Qualifications:

· Previous retail or customer service experience required; prior bookstore experience preferred.

• Experience as a team lead in a retail setting preferred.
• Experience with POS system preferred.
• Passion for books and literature; interest in romance literature preferred.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a team environment.
• Basic computer and cash handling skills.
• Flexibility to work evenings, weekends, and holidays as needed.

Benefits:
Join Lovestruck Books and be part of our new venture. We offer health, dental and vision insurance, paid time off, and holiday pay.

Equal Opportunity Employer:
At Lovestruck Books, we believe that diversity enriches our workplace and enhances our ability to serve our community. We embrace diversity in all its forms, including but not limited to age, race, ethnicity, gender identity, sexual orientation, disability, religion, nationality, and educational background. We actively seek to attract, develop, and retain talented individuals from diverse backgrounds and are committed to fostering an inclusive environment where all employees feel valued, respected, and supported.

Embark on this enchanting journey at Lovestruck Books. Apply now to be part of our story!