Bookstore Retail Manager

at Institute of Contemporary Arts
Published 19. October 2024
Location London, United Kingdom
Category Sales Manager  
Job Type Full-time  

Description

Key Responsibilities:

  • Manage the day-to-day operations of the bookshop and retail space, including editions and merchandise.
  • Curate the selection of books, merchandise, and editions in collaboration with ICA’s programming teams, ensuring alignment with exhibitions, events, and the ICA’s mission.
  • Oversee stock management, ordering, pricing, and product displays.
  • Develop and implement sales strategies to maximize revenue from retail offerings.
  • Collaborate with artists and creators to develop exclusive ICA merchandise and (editions).
  • Collaborate with the Head of Learning and Engagement to coordinate book launches and talks in relation to liaising with publishers, audience engagement strategy, and income generation targets
  • Supervise and train retail staff, ensuring excellent customer service.
  • Manage online retail platforms, ensuring smooth sales and fulfilment processes.
  • Prepare and analyse sales reports, set targets, and monitor performance against KPIs, identifying areas for improvement and revenue growth.
  • Work closely with the Finance team for reconciliation and stock management.

 

Skills & Experience:

  • Proven experience in retail management, including merchandising, stock control, and customer service.
  • Experience with retail software (e.g., Booksolve, Shopify, Spektrix) and e-commerce platforms.
  • Knowledge of contemporary art and culture is desirable.

Closing date: 18:00, Monday 11 November 2024