Our Mission:

Mercy Road brings flourishing to the Central Florida area, improving the quality of life for those in need of mercy by extending the healing ministry of King Jesus.

Mercy Road aspires to fulfill the role of the "Good Samaritan" in our community (Luke 10:29-37). It has become our story — possible through the power and compassion of King Jesus.

About Us:

Mercy Road Christian Gift and Bookstore is a vibrant and welcoming community bookstore dedicated to serving our customers with a wide selection of Christian literature, gifts, and resources. Our mission is to provide excellent service while fostering an environment that reflects our Christian values of love, compassion, and integrity.

Primary Description:

We are seeking a passionate and customer-focused individual to join our team as a Part-Time Customer Service Retail Associate. This role will be responsible for providing exceptional service to our customers, assisting them in finding products that align with their needs and beliefs, and upholding the values and principles of our Christian bookstore.

Status: Non-Exempt, Part Time, Hourly (15-20/week) every weekend

Location: Longwood, FL campus

Lines of Accountability: Director of the Bookstore

Character:

· Demonstrates a strong commitment to Christian values and principles.

· Displays integrity, honesty, and compassion in all interactions.

· Exhibits a positive and welcoming attitude towards customers and colleagues.

· Maintains a servant-hearted approach, always putting the needs of others first.

· Upholds a high standard of personal conduct and professionalism.

Convictions:

· Possesses a genuine passion for Christian literature, resources, and products.

· Believes in the transformative power of faith-based materials to impact lives positively.

· Respects and appreciates diverse theological perspectives within the Christian community.

· Is committed to fostering an inclusive and welcoming environment for all customers, regardless of background or denomination.

· Demonstrates a willingness to share personal faith experiences and recommendations with customers when appropriate, while respecting individual boundaries and beliefs.

Competencies:

· Excellent communication skills, both verbal and written.

· Strong interpersonal skills with the ability to engage and connect with customers.

· Demonstrated problem-solving abilities and the capacity to handle customer inquiries and concerns effectively.

· Detail-oriented with a focus on accuracy in inventory management and transaction processing.

· Proficient in using point-of-sale systems and other retail technology platforms.

· Ability to work collaboratively as part of a team and independently with minimal supervision.

· Flexibility to adapt to changing priorities and work schedules as needed.

Teachable:

· Open to receiving feedback and constructive criticism to enhance performance and growth.

· Willingness to learn about new products, authors, and trends within the Christian publishing industry.

· Eagerness to participate in training sessions and professional development opportunities provided by the company.

· Demonstrates a proactive approach to seeking knowledge and improving skills related to customer service and retail operations.

· Committed to ongoing personal and spiritual growth, recognizing the connection between character development and job performance.

Responsibilities:

· Greet and assist customers in a courteous and helpful manner, providing personalized recommendations based on their interests and preferences.

· Process transactions accurately and efficiently using the point-of-sale system.

· Maintain a clean and organized store environment, including shelving, displays, and merchandise presentation.

· Monitor inventory levels and assist with restocking shelves as needed.

· Respond to customer inquiries, concerns, and feedback with professionalism and empathy.

· Participate in regular team meetings and training sessions to stay informed about new products, promotions, and store policies.

· Contribute to a positive and collaborative work culture by supporting colleagues and fostering a spirit of teamwork.

Adheres to the Core Values @ Mercy Road

• Core Value

o Gospel Centrality

• Behavioral Core Values

o Authentic

o Balanced

o Collaborative

o Driven

o Elevating

o Fun

o Generous

o Humble

• Organizational values

o We clarify communication

o We crave creativity

o We desire diversity

o We embrace excellence

o We praise progress

o We relish rest

o We seek shalom

o We study scalability

Educational and Professional Requirements

· High school diploma or equivalent; college education preferred.

· Previous retail or customer service experience is desirable.

· Knowledge of Christian literature, resources, and products is a plus.

· Must be available to work flexible hours, including evenings, weekends, and holidays.

· Ability to stand for extended periods and lift/move objects weighing up to 25 pounds. ● Commitment to upholding the values and mission of Mercy Road Christian Store.

Job Type: Part-time

Pay: $15.00 per hour

Expected hours: 15 – 20 per week

Work Location: In person