Job Summary:

The Bookseller is the first point of contact for customers and is responsible for providing exceptional customer service, promoting store products and programs, and maintaining a welcoming and organized store environment. You should be knowledgeable about a wide range of books and related merchandise and be able to offer expert advice and recommendations. This role involves assisting customers, handling point-of-sale transactions, merchandising, and participating in store promotions and events.

Key Responsibilities:

• Customer Service:
• Greet customers warmly and offer expert assistance tailored to their needs.
• Provide knowledgeable recommendations based on a thorough understanding of store inventory, including books, gifts, and other merchandise.
• Research and locate books or items when customers provide limited information.
• Facilitate special orders, exchanges, and gift-wrapping services.
• Sales & Promotions:
• Process sales transactions efficiently, including handling cash, credit, and gift card payments.
• Promote store programs, including membership offers, special promotions, and company-sponsored initiatives and programs.
• Balance the cash drawer at the end of each shift in line with the Loss Prevention Policy.
• Merchandising & Inventory:
• Accurately shelve books and other products per store merchandising guidlines.
• Create and maintain visually appealing displays in accordance with merchandising guidelines.
• Participate in inventory counts and stock checks as required.
• Keep the sales floor well-organized, clean, and replenished throughout the day.
• Store Maintenance:
• Maintain a clean and safe environment by performing daily housekeeping tasks, including dusting, sweeping, and ensuring restroom cleanliness.
• Ensure the store is well-maintained and inviting, adhering to safety and accessibility standards.
• Marketing & Events:
• Contribute to store marketing efforts by writing book reviews, assisting with newsletter content, and participating in promotional events.
• Support in-store events, including author signings, book clubs, and holiday promotions, by assisting with setup, customer engagement, and follow-up tasks.
• Other Duties:
• Assist in other departments or with additional tasks as needed, such as receiving shipments, assembling small fixtures, or helping with store-related projects.

Core Competencies:

• Interpersonal Skills: Strong ability to interact with a diverse customer base, creating a positive shopping experience.
• Self-Management: Able to work independently, demonstrating initiative and effective time management.

Qualifications:

• Age Requirement: Must be 18 years of age or older.
• Experience: Previous retail experience is preferred but not required. Familiarity with books and the publishing industry is a plus.
• Education: High school diploma or equivalent preferred.

Skills:

• Communication: Strong verbal and written communication skills.
• Technical: Basic computer skills, including proficiency in MS Office, and the ability to learn the store's Point of Sale (POS) and inventory systems.
• Organization: Excellent attention to detail and organizational skills.
• Problem-Solving: Creative problem-solving abilities and a self-starter mentality.
• Physical Ability: Ability to lift and carry up to 40-50 pounds, stand for extended periods, and perform repetitive tasks.

Schedule & Availability:

• Part-Time: Weekend and Holiday availability is required; hours and daily schedules will vary based on store needs.

Benefits:

• Employee discount on books and merchandise.
• Flexible scheduling to accommodate personal needs and responsibilities.

Equal Employment Opportunity:

Writer’s Block Bookstore is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, and/or veteran status.

Job Type: Part-time

Pay: $13.00 - $15.00 per hour

Expected hours: 16 – 28 per week

Benefits:

• Employee discount
• Flexible schedule

Application Question(s):

• What days are you available to work?

Work Location: In person